Discover Car hire, car rental and car comparison service: review and test

Avis sur Discover Car hire

Whether on vacation or on business, the car remains the most practical means of transport. Although increasingly criticized for ecological and economic reasons, for many people the car remains useful and even indispensable. To make up for this occasional need, more and more people are turning to car rental: an intermediary solution that’s as popular on vacation as it is on a day-to-day basis.

However, renting a car can quickly become a source of stress: lack of information, rates, insurance, increased vigilance… There are many factors that tend to discourage those interested, especially during a holiday or a roadtrip lasting a few days, when a car ensures freedom of movement.

To make life easier for many travelers, and above all, to convince them to take the plunge and rent a car, several companies tend to specialize in car rental. Such is the case of Discover Car Hire, a car rental comparison service (a sort of Booking.com) which today boasts several thousand customers worldwide.

So who is Discover Car Hire? What services does it offer and how does it work? Can we trust this system, and what are its advantages and disadvantages? All the answers to your questions are in this article!

What is Discover Car Hire?

Discover car hire

Discover Car Hire was founded in 2013 and aims to become THE international car rental provider.

The website compares car rental offers in almost 10,000 destinations and over 150 countries, and offers car rental from partner agencies such as Hertz, Alamo, Dollar, Thrifty, National, Sixt, Europcar and Budget.

How does it work?

Discover car hire

The principle is quite simple:

To get started, visit the Discover Car Hire website. Select the pick-up location and date, and the drop-off location and date. The site then compares the rates and displays the results for you to proceed with the car reservation.

Discover car hire

To simplify the display of results, you can refine your search by specifying the characteristics of the vehicle you want, the number of seats, the rental company you prefer, the type of pick-up, and the price ranges for the security deposit and excess.

Several types of car are available, from small four-seater city cars to seven-seater family minivans. Once you’ve made your choice, all that’s left to do is book! From there, all you have to do is enter the driver’s details and select, or not, certain additional options, such as a GPS or baby seat.

Discover car hire

Once all this information has been entered, a deposit is requested to confirm the booking. This is a portion of the total amount, calculated automatically.

The remainder of your car rental must be paid to the car rental agency when you pick up your vehicle.

Advantages and disadvantages of Discover Car Hire

Discover car hire

Benefits

  • Rent a vehicle worldwide
  • Finding reliable rental companies
  • Drive with well-maintained vehicles
  • 24/7 assistance in 15 languages
  • Travel in total freedom
  • Wide choice of vehicles
  • Insured vehicles

Disadvantages

  • A security deposit is required when picking up the vehicle (requested and retained by the car rental supplier, not by Discover Car Hire). This may vary according to car, supplier and country, and covers damage in the event of an accident. If you have opted for full coverage with Discover Car Hire, you can claim it back.
  • The total cost of your rental may increase if you choose Full Coverage.
  • Some cars have specific rental conditions. So pay attention to the type of insurance you are offered, to avoid any surprises in the event of damage or at the time of rental.
  • Discover Car Hire is an intermediary between travellers and rental agencies, so don’t hesitate to contact customer service if you have any doubts or problems.

About Discover Car Hire insurance

Discover car hire

When you rent a car through Discover Car Hire, your rental car will only be covered by « basic » insurance, which means that in the event of damage, you will be responsible for the amount of your deductible. Depending on the car you choose and the legislation of the country where you rent the car, there may also be partial collision, anti-theft and/or third-party liability coverage.

Be careful, though, because in some cases the basic insurance may not be included. In this case, you’ll be fully liable for damage up to the total value of the car. To be sure that the car you’re going to rent includes basic insurance, check the rental conditions (by searching for a car to rent). Then click on the « Rental conditions » link under the photo of each car.

Good to know: If you use your own car rental insurance, you don’t need the basic insurance included in your booking.

On the other hand, if you have chosen Full Cover, Car Hire will reimburse you a total of €3,000 for the costs you have been obliged to advance in the event of loss or damage to the rented car.

What does Discover Car Hire’s comprehensive insurance cover?

  • Deductible deductible/ excess costs reimbursed for damage or theft
  • Repair costs: Basic Damage Protection only covers bodywork, but Comprehensive Coverage covers chassis, tires, wheels, roof, windscreen, windows, mirrors and hubcaps.
  • Breakdown repair costs/taxi fares: Towing costs or cab fares (up to 100 euros)
  • Lost keys or unlocking fees
  • Administrative costs: All administrative costs and immobilization costs (the car rental company will have to compensate you for the unavailability of the car and the loss of earnings while the car is being repaired).

What doesn’t Discover Car Hire’s comprehensive insurance cover?

Full Coverage will not cover the following items:

  • Extras (child seats, GPS, etc.), personal belongings or valuables
  • Any damage caused by your failure to comply with the terms of the rental contract (drunk driving, use of the wrong fuel for the car, off-road driving, violation of traffic laws, etc.).
  • Hotel or other incidental expenses
  • Costs of cleaning or damaging the interior of the rental car
  • Any difference between exchange rates
  • Damage resulting from force majeure and unforeseeable or uncontrollable events such as war, revolution, invasion, terrorism or strikes.

Good to know: To receive compensation, you must send your claim to the e-mail address customer_satisfaction@discovercarhire.com within 28 days of the day the car was returned or the day the rental car broke down or was damaged, stolen or lost.

You must enclose the following documents with your application:

– Rental contract signed when picking up the car (if you don’t have it, ask your rental company for a copy).

– Confirmation from the rental company of the condition of the rental car at the time of pick-up and drop-off

– Proof from the car rental company that you have been charged the deductible excess/overcharges or other charges

– Renter’s bank statement showing payments corresponding to invoiced charges

– Renter’s PayPal or bank details, including bank name and address, account number, IBAN and SWIFT code, and any other information required for international bank payments

– Detailed account of the incident (including photographic and video evidence, if available)

– Written police report (if applicable)

Discover Car Hire : Editor’s opinion

Discover car hire

On the site, Discover Car Hire claims to have 12,774 reviews, with an average rating of 9 stars out of 10. The website’s interface is fairly easy to use: booking a car has never been so simple. We particularly appreciate the ability to refine the search by selecting certain criteria, and for good reason: it simplifies the booking process.

The attractive prices offered by the site are very tempting, but you should nevertheless be cautious about possible « unwanted » charges, especially when it comes to car insurance.

In all cases, we advise you to read all the rental conditions carefully, and not to hesitate to contact customer service, which is available 24/7 via chat, e-mail and +33 756796 498 for calls from France (other lines available).