In case of need, it can be essential to contact Airbnb support. But you still need to know how to contact the ultra-closed platform’s support team.
Although Airbnb gives the impression of being an open community, connecting individuals with the aim of offering holiday rentals, it is a closed platform that is extremely complex to contact. In fact, the open-office feel of the company’s US headquarters is just another marketing ploy. In case you need it, here are all the ways you can contact Airbnb directly.
Call the hotline
The surest way to find an Airbnb operator is to call the platform’s host assistance service. In France, you’ll need to call 01 84 88 40 00 or +33 1 84 88 40 00 (from abroad). If you’re speaking English, you can still reach assistance in the language of Shakespeare on +1 855424 72 62.
Here is the Airbnb phone number by country:
Germany
+49 30 30 80 83 80
Argentina
+54 11 53 52 78 88
Australia
+61 2 8520 3333
Austria
+43 72 08 83 800
Brazil
+55 21 3958-5800
Canada
+1-855-424-7262 (toll-free)
Chile
+56 229380777
China
+86 10 5904 5310
400 890 0309 (shared costs)
South Korea
+82 2 6022 2499
+82 808 220 230 (toll free)
Denmark
+45 89 88 20 00
France
+33 1 84 88 40 00
Spain
+34 91 123 45 67
United States
+1-415-800-5959 (San Francisco)
+1-855-424-7262 (toll free)
Greece
+30 211 1989888
Hong Kong
+852 5808 8888
Ireland
+353 1 697 1831
Israel
+972 3 939 9977
Italy
+39-06-99366533
Japan
+81 3 4580 0999
+81 800 100 1008 (free call)
Mexico
+52 55 41 70 43 33
New Zealand
+64 4 4880 888
Norway
+47 21 61 16 88
Netherlands
+31 20 52 22 333
Peru
+51 1 7089777
Poland
+48 22 30 72 000
Portugal
+351 30 880 3888
Puerto Rico
+1 787 919-0880
United Kingdom
+44 203 318 1111
Russia
+74954658090
88003017104 (free of charge)
Sweden
+46 844 68 12 34
Switzerland
+41 43 50 84 900
Or switch to 2.0 mode and simply send an e-mail
If you’d like to keep a record of your dealings with Airbnb, e-mail is the best way to do so. Of course, the platform makes no mention of the e-mail address to which to write. In fact, you’ll have to search long and hard to find the form you need to use to contact Airbnb’s customer service team by e-mail.
You’d think Airbnb would go out of its way not to be contacted by its customers. Otherwise, the procedure is simple. Simply go to https://www.airbnb.fr/help/contact_us and scroll down until you see the option « My question is about something else ». You’ll then be presented with a number of options, one of which you can choose depending on the reason you wish to contact Airbnb. A carbon copy (cc) of your exchanges will be sent to you by e-mail.
For those nostalgic for the post office, a letter would not be out of place.
If all the above means have proved unsuccessful, or simply because you wish to contact Airbnb through this last resort, you should know that it is entirely possible to send a letter directly to Airbnb. Or at least to its French representative. All you have to do is write your letter and send it to this address:
Airbnb France, 3 rue Montyon, 75009 PARIS
All you have to do now is wait patiently for the rental giant to get back to you. Unfortunately, we don’t have the likely timescale, so please be patient.