Who is Léa, your new travel assistant who helps you find your plane tickets at the best price? Find out all you need to know about Generation Voyage’s new chatbot.
Generation Voyage is the right-hand man for your next vacation. What’s more, in addition to its content, its guides help you optimize your budget thanks to its travel budget simulator, and make adventure accessible to as many people as possible by offering a good travel deal every day. Today, Generation Voyage is adding a new string to its bow: Léa, chatbot and new travel assistant.
While the term is slowly becoming more popular, chatbots are still uncharted territory for many. Yet this artificial intelligence is becoming the new benchmark in customer relations. An individualized robot which, in the course of a conversation, offers to solve a problem, order a product or simply answer a question.
Such is the case with Léa. Freshly landed on Messenger (Facebook messenger), Generation Voyage’s chatbot takes on the role of travel assistant. A communication tool that, in the space of a few words – and a few clicks – helps you find the plane ticket you’re looking for. Destination, holiday theme, desired price… Whether you’re looking for inspiration or simply the best fare, Léa answers all your travel needs with a single goal in mind: to find the right solution. But who really is Léa? How does it work? What’s the process for finding a flight through her expertise, and above all, can it be trusted? We take a look at Generation Voyage’s new chatbot, the right-hand woman for your explorations.
Léa, chatbot travel assistant Generation Voyage
What if you could find your plane ticket for a trip to the other side of the world, or a trip to a European capital at the best price, in just a few clicks? Léa, Generation Voyage’s travel assistant, is here to help you find the cheapest flight to the other side of the world.
Based on our Facebook page and reachable by Messenger, Léa asks you the essential questions: from the type of trip you’re looking for, to the number of people and the budget involved, Léa talks to you to pinpoint your requirements and find the plane ticket that’s right for you. Born of a desire to satisfy everyone, Léa offers a personalized service designed to make a request often complicated by the density of offers available on the Internet a pleasant experience.
How does it work?
To chat with Léa, you need to be registered on Messenger and therefore have an account. From there, simply send a message via the platform by going directly to the Generation Voyage Facebook page. Click on » Start » to begin a conversation with Léa, who will introduce herself and ask you the questions you need to answer. In just a few minutes, Léa will be able to offer you a tailor-made plane ticket! To view detailed fares and purchase your tickets, simply click on the link sent to you by Léa. If you wish to change your destination or revise any of your criteria, you can always modify your search with Léa.
What’s more, our travel assistant can even test your knowledge of popular destinations like Canada, encouraging you to discover new things and come up with new ideas if you’re lacking inspiration! All you have to do is click on « Travel Quizzes » instead of « Find a flight ».
And you, have you already exchanged with Léa? Tell us about your experience!
Frequently asked questions
Witnessing a revolution, chatbots have taken the robot/human experience a giant step forward. However, as with any technology, these virtual assistants raise a number of questions, particularly with regard to their limits and their use as a whole. Here’s a look at some of the most frequently asked questions.
Is the chatbot 100% reliable?
A chatbot is a robot programmed by humans, so it may make mistakes or fail to understand your query. No chatbot has ever passed the 100% Turing test – in other words, there is no such thing as a chatbot that behaves exactly like a human being. The effectiveness of a chatbot depends on its database and the consistency of all the elements it integrates.
When it comes to Léa and the airfares she can offer you, it’s important to know that the robot is capable of identifying errors and major price cuts by airlines. This means that Léa can provide you with fares in real time! Even if these fares are valid on the day of your request, they may increase in the days that follow.
Do I have to use Facebook Messenger?
To use our chatbot Léa, you need to have a Messenger account. You can access the application via Facebook on the PC or via the Messenger mobile application. If use is limited to the Facebook social network, Generation Voyage is thinking of integrating Léa directly into the website (still using Messenger).
Will my data be used by a third party?
We do not collect any data from the chatbot or associated Facebook profiles. So you won’t receive any unwanted e-mails or messages.
Do I have to pay Léa for my plane ticket?
Once you’ve found your plane ticket, Léa will offer it to you at the best possible price. To find out more and purchase your ticket, simply click on the redirection link provided by Léa: you will then be redirected to the website of one of our partners. Reliable and secure, the platform guarantees worry-free payment.
The chatbot: from beginnings to revolution
In universal parlance, a chatbot is defined as a virtual assistant capable of interacting with users and answering their various queries. In short, an artificial intelligence that is gradually emerging from the collective imagination to take its rightful place in customer relations and brand image as a whole. While the chatbot phenomenon is becoming increasingly popular with users, it is not a new phenomenon.
The concept of AI (Artificial Intelligence) was born in the 1950s/1960s. Spearheaded by scientists mainly inspired by the » Turing test « , the project gave birth to ELIZA, the first « therapy robot » capable of holding a conversation using keyword identification. Forty years later, with the advent of the Internet, conversational robots came into the public eye: Internet users discovered the famous « Chatterbots ». In fact, you probably remember Clippy, the paperclip-shaped virtual assistant from Microsoft Office? The one who offered to pre-check your office tasks or simply reminded you to save your document. Although untimely in the eyes of most users due to his overflowing generosity, Clippy nonetheless took on the role of the first chatbots specially designed for web education.
A revolutionary breakthrough, a 2.0 pedagogy that eventually ran out of steam… The reason being the democratization of the Internet and its uses. To rethink the role of chatbots, research is turning to user experience. The aim? To turn these virtual assistants into after-sales services. This led to the creation of the first dynamic FAQs, mainly integrated into brand websites.
With the rise of social networks and this trend towards instantaneousness, the bot as a whole is now back in fashion. They go by the name of Siri, Alexa, Google Assistant or one of the most common first names. Installed on your phone, applications or social networks, they can listen, converse or simply answer your queries. Today, new-generation virtual assistants are becoming an integral part of users’ daily lives, and can be divided into two families:
- Audio bots
Mainly integrated into Smartphones, they respond to predefined requests in the same way as an order. For example, you can ask them what the weather will be like tomorrow.
- Chatbots
More text-based, they are now taking over social networks. Considered as the new interlocutors of customer relations, they are capable of responding to your problems in the course of a conversation, after having gathered some information such as the subject of your request or your preferences.
With over 60 billion messages exchanged every day via applications such as Messenger and Whatsapp (three times more than by SMS), instant messaging has become the ideal lever for integrating chatbots as new communication channels. From booking a train ticket with OUIbot, the SNCF’s chatbot, to Jam, the 100% messenger magazine that talks to you every day about a topical issue, the craze speaks for itself. And with good reason: according to a Toluna study, 48% of French people have already used a virtual assistant, and 65% of millenials are users.
Today, it’s Generation Voyage’s turn to take the plunge and join this community of virtual assistants by introducing Léa, the new travel assistant.